We're excited we've gotten this far!
We're excited to partner and help you to reimagine your content creation process. At Foleon, we understand the importance of working with ease — it is one of our core tenets as an organization. With that in mind, we created this short guide documenting our legal and procurement process.
Foleon provides our content experience platform* as a Software as a Service (SaaS) platform. As a SaaS vendor, we operate the same platform across our entire customer base, so our commercial offer is based on our customers accepting our Standard Terms of Service.
*Do you represent legal or procurement? Head to "Foleon for Legal & Procurement" to get an understanding of what Foleon is and isn't, which should help to explain our terms, liability levels/caps, and indemnification clauses to non-business stakeholders.
Why Foleon includes this document
Within Foleon's Basic and Plus plan price structure, we're not able to make many changes to our standard customer terms. If you consider standard market SaaS terms and the overhead of creating and managing individual agreements with each of our customers, you can understand our position.
Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. It is worth mentioning that our customer terms have been meticulously authored to be fair to both you and us, once again, in the spirit of being easy to do business with.
We have limited the amendments that can be made under the Basic and Plus agreements to terms our commercial leaders can accept. This is done to get your team to value quickly and avoid this agreement getting stuck in the review abyss.
Below, we've listed the specific terms that may be amended:
- Term of Subscription Agreement
- Payment Terms
Customers at large enterprises
We understand that some organizations have, over time, developed very rigid procurement processes which require specific terms to be used for all agreements, or that agreements are made on their MSA.
The only package which supports Custom Terms or the use of the Customer's MSA is our Premium package, designed for large organizations with rigid support, governance, and procuring policies.
While we do pride ourselves on being easy to do business with, like any organization, there are a number of non-negotiables that are worth us discussing up front:
- Term for convenience/non-cause — The only circumstance where Foleon will accept this clause is where the Customer will not be entitled to a refund of any pre-paid fees, and all fees for the then-current Subscription Term have already been paid.
- Data Processing Agreement (DPA) — If you're processing Personal Information (broadly defined) you must execute and comply with our standard Data Protection Agreement.